Withdraw from contract
Use this form to cancel (withdraw from) an order within your 14-day cancellation period, or to start a return within our 30-day returns window. You do not need an account. Enter your details and press “Confirm withdrawal”.
Last updated: 12 November 2026
Withdraw from your contract
Fill in your name, your order number and the email address where we should send our confirmation. If you only want to cancel some items, list them. You do not have to give a reason. Check your details, then press Confirm withdrawal.
When you submit the form, we immediately send you an acknowledgement of receipt by email. It sets out what you sent us and the date and time we received it. Keep it as your record. If it has not arrived within a few minutes, check your spam folder or email support@norvulani.com.
Your withdrawal is valid if you submit it before the 14-day period ends. We will then email you the return address and instructions. Please send the goods back within 14 days of withdrawing. You pay the direct cost of returning them, unless they are faulty or not what you ordered. We refund you within 14 days of receiving the goods back, or proof that you have sent them, whichever is earlier.
You can also withdraw by email or post, or by using the model withdrawal form. Full details are in our Returns and Refunds policy.