Help
Questions and answers
How do the temperature ranges work?
Every piece belongs to one of five bands: 20°C and up, 15–20°C, 10–15°C, 5–10°C and below 5°C. The range is on a woven label inside the hem and on the product page. Look at the forecast, pick the band, and dress from the skin out.
Are the ranges tested?
No. They are a styling guide based on everyday walking in light wind, set from the fabric weight, knit gauge and layer. They are not a laboratory warmth rating. Everyone feels the cold differently, so if you run cold, read one band colder.
What does Layer 1, 2 and 3 mean?
Layer 1 is worn next to the skin, Layer 2 adds warmth and Layer 3 is the outer layer. Scarves and hats are finishing pieces. The wardrobe chart shows every piece by band and layer.
Are your clothes for men or women?
Both. Every piece is unisex, sized XS to XXL, with UK and EU sizes for men and women on each size chart. See the size guide.
Can I buy a whole layering set at once?
Yes. Each band page shows two to four layering formulas. Choose one size and press “Add the whole set”. Every piece is added in the colour shown. If you want different sizes or colours, add the pieces one by one from their product pages.
Is the padding down?
No. Our padded gilets and jackets are filled with polyester wadding, and each product page gives the wadding weight in g/m².
Which currency will I pay in?
Prices are shown in pounds for the UK, euros for Germany, Ireland, Belgium, Finland and Luxembourg, Danish kroner for Denmark, Swedish kronor for Sweden, Norwegian kroner for Norway, Swiss francs for Switzerland and US dollars for the United States. You pay in the currency of your delivery country. You can change the country at the top of every page.
Where do you deliver, and how much does it cost?
We deliver to Great Britain, Germany, Denmark, Sweden, Ireland, Belgium, Finland, Luxembourg, Norway, Switzerland and the United States. There is one delivery charge per order, shown next to every price. Full details are on our Delivery page.
Will I pay import charges?
Within the UK, no. For other countries your parcel is imported, so import VAT, duties and carrier fees may be collected on delivery. They are not included in our prices. Our Delivery page explains the rules for each country.
How do I cancel or return an order?
You can cancel within 14 days of receiving your order without giving a reason, and we accept returns of unworn items within 30 days. Use our online withdrawal form or email support@norvulani.com. See Returns and refunds.
How should I care for wool-blend knits?
Wash cold on a wool cycle or by hand, dry flat in shape and do not tumble dry. Each product page lists the care instructions for that piece.
How can I contact you?
Email support@norvulani.com or call +44 7907 838451, Monday to Friday, 9:00–17:00 UK time. You can also use our contact form.