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Delivery and import charges

We deliver to Great Britain, selected EU countries, Norway, Switzerland and the United States. Orders are dispatched within 2 working days, and each order has one flat delivery charge for your destination. For deliveries outside the UK, import VAT, duties and carrier fees may be payable when your parcel arrives. These are not included in our prices.

Last updated: 12 November 2026

Where we deliver

  • United Kingdom: England, Scotland and Wales.
  • European Union: Belgium, Denmark, Finland, Germany, Ireland, Luxembourg and Sweden.
  • Other European countries: Norway and Switzerland.
  • United States.

We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man, Gibraltar, BFPO addresses, or any country not listed above. Checkout only accepts addresses in countries we deliver to.

Delivery charges and times

Destination Delivery charge per order Estimated delivery after dispatch
United Kingdom £4.95 2–5 working days
EU countries listed above €9.95, or the equivalent in DKK or SEK shown at checkout 5–10 working days
Norway and Switzerland The equivalent of €12.95 in NOK or CHF, shown at checkout 6–12 working days
United States $14.95 7–14 working days

The delivery charge for your country is shown next to product prices and is included in your basket and order total before you pay. Delivery times are estimates and are not guaranteed. Working days are Monday to Friday, excluding UK bank holidays.

Dispatch

We dispatch orders within 2 working days of receiving payment. We email you when your order has been dispatched and include your tracking details. If anything delays your order, we will tell you by email straight away. You can then choose to wait or cancel for a full refund.

We send parcels only to the delivery address entered at checkout. We cannot change or redirect a parcel once it has been dispatched, so please check your address before you place your order.

Import VAT, duties and fees

Within the UK, our prices and delivery charge are the total you pay. For deliveries anywhere else, your parcel is imported into the destination country. The charges below are collected by the carrier or the customs authority, not by us. They are not included in our prices or delivery charges, and we cannot calculate them exactly in advance.

European Union

We are not registered for the EU Import One-Stop Shop (IOSS), so we do not collect EU VAT at checkout. When your parcel arrives, you may be asked to pay:

  • import VAT at your country’s rate, for example 19% in Germany and 25% in Denmark and Sweden;
  • the temporary EU customs duty on parcels worth €150 or less. This is €3 for each type of item in the parcel and applies from 1 July 2026 to 1 July 2028. Goods with the same customs classification count once. For example, two identical jumpers count as one item, and a jumper with a hat counts as two;
  • standard customs duty instead of the €3 duty, if your parcel is worth more than €150;
  • the EU customs handling fee, and any clearance or administration fee your carrier charges.

Norway

We are not registered in the Norwegian VOEC scheme, so Norwegian VAT is not collected at checkout. On delivery you will pay 25% VAT, customs duty on clothing (in most cases 10.7%) and the carrier’s customs clearance fee.

Switzerland

Clothing is free of Swiss customs duty. Swiss import VAT of 8.1% is charged on the value of the goods plus delivery, but it is not collected when the VAT due is CHF 5 or less (roughly CHF 62 of goods and delivery). Above that, you pay the VAT and the carrier’s clearance fee on delivery.

United States

The United States no longer exempts low-value parcels from customs duty. Every parcel is subject to US customs duties and tariffs, which depend on the type of product and its country of origin. Unless checkout shows otherwise, these duties and the carrier’s brokerage fee are payable by you on delivery.

If you refuse to pay import charges

If you refuse a parcel, it will be sent back to us. When it arrives we will treat this as cancellation of your order and refund it as explained in our Returns and Refunds policy. We may deduct the cost the carrier charges us to return it. We cannot refund import charges paid to a carrier or customs authority.

Late, lost or damaged parcels

If your parcel has not arrived within 5 working days after the end of the estimated delivery time, please email support@norvulani.com with your order number. We will look into it with the carrier. If the parcel is confirmed lost, we will send a replacement or give you a full refund, whichever you prefer.

Your order is our responsibility until it is delivered to you or to someone you have nominated. If it arrives damaged, please email us within 14 days of delivery with photos and we will put it right. This does not affect your legal rights.

Questions

Email support@norvulani.com or call +44 7907838451. See also our Returns and Refunds policy and Terms of Sale.